TERMS & CONDITIONS
ARTICLE 1: SCOPE OF APPLICATION
THESE GENERAL TERMS AND CONDITIONS OF SALE APPLY, WITHOUT RESTRICTION OR RESERVATION, TO ALL SALES MADE BY CARBONE PRINCE, WHOSE REGISTERED OFFICE WILL BE LOCATED AT [LEGAL ADDRESS IN FRANCE], TO ANY NATURAL OR LEGAL PERSON PURCHASING PRODUCTS FROM THE WEBSITE HTTPS://WWW.CARBONEPRINCE.COM (HEREINAFTER REFERRED TO AS “THE CUSTOMER”).
BY PLACING AN ORDER ON THE SITE, THE CUSTOMER ACKNOWLEDGES HAVING READ AND ACCEPTED THESE TERMS AND CONDITIONS, AS WELL AS THE PRIVACY POLICY. THESE CONDITIONS DEFINE THE CONTRACTUAL RELATIONSHIP BETWEEN CARBONE PRINCE AND THE CUSTOMER.
CARBONE PRINCE RESERVES THE RIGHT TO MODIFY THESE TERMS AT ANY TIME. THE APPLICABLE VERSION IS THE ONE DISPLAYED ONLINE AT THE TIME OF ORDER CONFIRMATION.
UNLESS PROVEN OTHERWISE, THE DATA RECORDED BY CARBONE PRINCE'S SYSTEM CONSTITUTES PROOF OF ALL TRANSACTIONS WITH THE CUSTOMER.
ARTICLE 2: PRE-CONTRACTUAL INFORMATION
PLACING AN ORDER ON HTTPS://WWW.CARBONEPRINCE.COM SIGNIFIES FULL AND UNCONDITIONAL ACCEPTANCE OF THESE TERMS AND CONDITIONS AND THE PRIVACY POLICY, AND CONFIRMS THE CUSTOMER’S OBLIGATION TO PAY FOR THE PRODUCTS ORDERED.
NO CONTRADICTORY DOCUMENT SUBMITTED BY THE CUSTOMER WILL BE ENFORCEABLE AGAINST CARBONE PRINCE.
ARTICLE 3: ORDERS
3.1 INFORMATION ABOUT ORDERING
ALL PRODUCTS ARE PRESENTED ON THE WEBSITE WITH THE GREATEST POSSIBLE ACCURACY. NEVERTHELESS, CARBONE PRINCE CANNOT GUARANTEE THAT PRODUCT COLORS AND FINISHES DISPLAYED ON SCREEN MATCH THE FINAL PRODUCT EXACTLY.
ORDERS ARE ACCEPTED WITHIN THE LIMITS OF AVAILABLE STOCK. IN THE EVENT OF A STOCK ERROR, CARBONE PRINCE WILL INFORM THE CUSTOMER AND ISSUE A FULL REFUND.
ORDERS ARE FOR PERSONAL USE ONLY. CARBONE PRINCE RESERVES THE RIGHT TO REFUSE ANY ORDER THAT APPEARS TO BE MADE BY A RESELLER OR DISTRIBUTOR.
3.2 ORDER CONFIRMATION
AN ORDER IS FINALIZED WHEN:
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THE CUSTOMER ACCEPTS THE TERMS & CONDITIONS AND PRIVACY POLICY
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THE ORDER IS VALIDATED AT CHECKOUT
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PAYMENT IS SUCCESSFULLY COMPLETED
THE CUSTOMER WILL RECEIVE:
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AN EMAIL CONFIRMING THE ORDER
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AN INVOICE
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A DELIVERY ESTIMATE
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A SHIPPING CONFIRMATION WITH A TRACKING NUMBER
CARBONE PRINCE RESERVES THE RIGHT TO CANCEL ANY ORDER IN CASE OF PAYMENT ISSUES OR SUSPICION OF FRAUD.
ARTICLE 4: PRICES
PRICES ARE DISPLAYED IN EUROS (€) BY DEFAULT. THEY MAY VARY DEPENDING ON THE COUNTRY SELECTED FOR DELIVERY.
THE FINAL PRICE AT CHECKOUT INCLUDES ALL APPLICABLE TAXES, SHIPPING FEES, AND DUTIES DEPENDING ON DESTINATION. THE CUSTOMER WILL BE ABLE TO REVIEW THIS TOTAL BEFORE FINAL CONFIRMATION OF THE ORDER.
ARTICLE 5: PAYMENT TERMS & SECURITY
ALL PAYMENTS ON HTTPS://WWW.CARBONEPRINCE.COM ARE PROCESSED SECURELY VIA SHOPIFY PAYMENTS.
THE FOLLOWING PAYMENT METHODS ARE ACCEPTED:
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CREDIT & DEBIT CARDS (VISA, MASTERCARD, AMERICAN EXPRESS)
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PAYPAL
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APPLE PAY
PAYMENT IS DUE IN FULL AT THE TIME OF ORDER CONFIRMATION.
CARBONE PRINCE DOES NOT CURRENTLY OFFER INSTALLMENT PAYMENT OPTIONS.
ARTICLE 6: TERMS OF DELIVERY
CARBONE PRINCE SHIPS INTERNATIONALLY VIA DHL EXPRESS. WITHIN FRANCE, ORDERS ARE DELIVERED VIA CHRONOPOST, COLISSIMO, OR MONDIAL RELAY.
NO DELIVERY IS AVAILABLE TO THE FOLLOWING COUNTRIES:
BURUNDI, CUBA, ERITREA, IRAN, IRAQ, KOSOVO, LIBERIA, LIBYA, NEVIS, NORTH KOREA, SOMALILAND, SOUTH SUDAN, ST EUSTATIUS, ST HELENA, SYRIA, TAJIKISTAN, YEMEN, RUSSIA, AND UKRAINE (SHIPPING TO UKRAINE MAY BE DISCUSSED INDIVIDUALLY WITH CUSTOMER SERVICE).
ESTIMATED DELIVERY TIMES AFTER ORDER DISPATCH:
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FRANCE: 1–3 BUSINESS DAYS
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EUROPE: 2–5 BUSINESS DAYS
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REST OF THE WORLD: 3–7 BUSINESS DAYS
ORDERS PLACED BEFORE 11:30 AM (CET) SHIP THE SAME DAY. ORDERS PLACED AFTER THIS TIME WILL SHIP ON THE NEXT BUSINESS DAY.
ARTICLE 7: TRANSFER OF OWNERSHIP
OWNERSHIP OF PRODUCTS TRANSFERS TO THE CUSTOMER UPON DELIVERY. THIS ALSO MARKS THE TRANSFER OF RISK RELATED TO LOSS OR DAMAGE.
ARTICLE 8: RIGHT OF WITHDRAWAL
IN ACCORDANCE WITH FRENCH CONSUMER LAW, THE CUSTOMER HAS A RIGHT TO WITHDRAW WITHIN FOURTEEN (14) DAYS AFTER RECEIVING THE ORDER, WITHOUT HAVING TO GIVE A REASON.
CARBONE PRINCE EXTENDS THIS PERIOD TO THIRTY (30) DAYS FOR RETURNS, PROVIDED THAT:
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THE RETURN REQUEST IS INITIATED VIA OUR WEBSITE OR BY EMAIL TO CUSTOMERSERVICE@CARBONEPRINCE.COM
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ITEMS ARE IN ORIGINAL CONDITION, UNWORN, UNUSED, WITH ORIGINAL PACKAGING AND TAGS INTACT
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RETURN FEES MAY APPLY DEPENDING ON THE COUNTRY AND WILL BE DEDUCTED FROM THE REFUND
ITEMS NOT ELIGIBLE FOR RETURN: UNDERWEAR, SOCKS, AND ANY ITEM MARKED “FINAL SALE.”
ITEMS RETURNED DAMAGED, USED, OR OUTSIDE THE RETURN PERIOD MAY NOT BE REFUNDED. CARBONE PRINCE RESERVES THE RIGHT TO RETURN SUCH ITEMS TO THE CUSTOMER.
ARTICLE 9: REIMBURSEMENT
IF THE RIGHT OF WITHDRAWAL IS EXERCISED UNDER THE CONDITIONS DESCRIBED ABOVE, CARBONE PRINCE SHALL REIMBURSE THE PRICE OF THE PURCHASED PRODUCT(S) AND THE INITIAL DELIVERY FEES. IF THE CUSTOMER RETURNS THE PRODUCTS AFTER THE LEGAL FOURTEEN (14) DAY PERIOD BUT WITHIN THIRTY (30) DAYS, CARBONE PRINCE WILL REIMBURSE ONLY THE PRODUCT PRICE.
STANDARD RETURN COSTS ARE FREE FOR FRANCE. THE RETURN REQUEST GENERATES AN INVOICE SHOWING THE PRODUCT AMOUNT EXCLUDING TAXES. CARBONE PRINCE WILL REFUND THE FULL AMOUNT PAID FOR THE PRODUCTS AT THE TIME OF THE INITIAL ORDER.
FOR RETURNED ITEMS, PROCESSING MAY TAKE UP TO 21 BUSINESS DAYS DUE TO:
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DELIVERY TIME TO OUR WAREHOUSE;
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PRODUCT INSPECTION AND APPROVAL;
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AUTHORIZATION FROM THE FINANCE DEPARTMENT;
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REFUND PROCESSING THROUGH THE PAYMENT PROVIDER (UP TO 7 ADDITIONAL DAYS).
IF A REFUND IS NOT RECEIVED WITHIN 21 WORKING DAYS, PLEASE CONTACT: CUSTOMERSERVICE@CARBONEPRINCE.COM WITH YOUR RETURN TRACKING NUMBER.
NO REFUND WILL BE ISSUED IF THE RIGHT OF WITHDRAWAL WAS NOT PROPERLY EXERCISED.
ARTICLE 10: CUSTOMER SERVICE AND CLAIMS
FOR ANY QUESTIONS OR CLAIMS, CUSTOMERS MAY CONTACT CARBONE PRINCE CUSTOMER SERVICE:
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BY EMAIL: CUSTOMERSERVICE@CARBONEPRINCE.COM
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BY PHONE: 111-111-111 (TO BE UPDATED WHEN ACTIVE)
CUSTOMER SERVICE HOURS: MONDAY TO FRIDAY, 9:00 AM TO 1:00 PM AND 2:00 PM TO 5:30 PM (CET).
AS A SECOND RECOURSE, CUSTOMERS MAY CONTACT AN OFFICIAL FRENCH MEDIATOR SUCH AS AME CONSO (HTTPS://WWW.MEDIATIONCONSO-AME.COM).
ARTICLE 11: LIABILITY AND GUARANTEE
CARBONE PRINCE PRODUCTS COMPLY WITH FRENCH REGULATIONS AND ARE INTENDED FOR NON-PROFESSIONAL USE.
IN ACCORDANCE WITH THE LAW, CUSTOMERS ARE ENTITLED TO:
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A LEGAL GUARANTEE OF CONFORMITY FOR DEFECTIVE OR MISMATCHED PRODUCTS;
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A GUARANTEE AGAINST HIDDEN DEFECTS (UNDER ARTICLES 1641 TO 1649 OF THE FRENCH CIVIL CODE).
UNDER THE LEGAL GUARANTEE OF CONFORMITY:
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CUSTOMERS HAVE TWO YEARS FROM DELIVERY TO ACT;
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THEY MAY REQUEST REPAIR OR REPLACEMENT (SUBJECT TO CONDITIONS);
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IF IMPOSSIBLE, A REFUND MAY BE ISSUED;
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NO PROOF OF NON-CONFORMITY IS NEEDED FOR THE FIRST 24 MONTHS.
TO EXERCISE RIGHTS, CUSTOMERS MUST NOTIFY CARBONE PRINCE BY EMAIL OR REGISTERED LETTER:
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MAIL: [LEGAL COMPANY ADDRESS IN FRANCE]
CARBONE PRINCE WILL COVER RETURN COSTS FOR DEFECTIVE PRODUCTS.
LIMITATIONS OF LIABILITY:
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NON-COMPLIANCE WITH LOCAL LAWS OUTSIDE FRANCE;
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MISUSE OR LACK OF MAINTENANCE BY THE CUSTOMER;
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NORMAL WEAR AND TEAR OR ACCIDENTS.
ARTICLE 12: LIABILITY AND FORCE MAJEURE
CARBONE PRINCE IS NOT LIABLE FOR DAMAGES CAUSED BY INTERNET USAGE INCLUDING DATA LOSS, HACKING, OR INTERRUPTIONS.
IN CASE OF FORCE MAJEURE, INCLUDING NATURAL DISASTERS OR SYSTEM FAILURES, CARBONE PRINCE WILL NOT BE HELD RESPONSIBLE FOR NON-PERFORMANCE.
AFFECTED PARTIES MUST INFORM THE OTHER WITHIN FIVE WORKING DAYS. AN AGREEMENT WILL THEN BE MADE TO ADDRESS THE SITUATION.
ARTICLE 13: INTELLECTUAL PROPERTY
ALL WEBSITE CONTENT (TEXT, IMAGES, LAYOUT, ETC.) IS OWNED BY CARBONE PRINCE OR ITS PARTNERS.
ANY REPRODUCTION, USE, OR DISTRIBUTION WITHOUT WRITTEN CONSENT IS STRICTLY PROHIBITED AND MAY RESULT IN LEGAL ACTION.
ALL DESIGN ELEMENTS (IMAGES, ARTWORK, PROTOTYPES) REMAIN THE INTELLECTUAL PROPERTY OF CARBONE PRINCE.
ARTICLE 14: PERSONAL DATA AND COOKIES
PERSONAL INFORMATION AND COOKIES ARE HANDLED IN ACCORDANCE WITH OUR PRIVACY POLICY, AVAILABLE AT: HTTPS://WWW.CARBONEPRINCE.COM/PRIVACY-POLICY
ARTICLE 15: APPLICABLE LAW
THESE TERMS AND CONDITIONS ARE GOVERNED BY FRENCH LAW. IN CASE OF TRANSLATION DISPUTES, THE FRENCH VERSION SHALL PREVAIL.
ARTICLE 16: LEGAL INFORMATION
CARBONE PRINCE IS A COMPANY TO BE REGISTERED IN FRANCE (INSERT LEGAL DETAILS HERE ONCE COMPANY IS INCORPORATED).
ECO-RESPONSIBILITY COMPLIANCE DETAILS WILL BE PROVIDED LATER (IF APPLICABLE).
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