PRIVACY POLICY

Last updated: May 21, 2025
Applies to: https://www.carboneprince.com_

PRIVACY POLICY OVERVIEW

This Privacy Policy explains how Carbone Prince ("we", "us", "our", or "the Site") collects, uses, and shares your personal information when you visit or interact with our website https://www.carboneprince.com, use our services, make a purchase, or otherwise engage with us (collectively referred to as the "Services").

For the purposes of this Policy, “you” means any individual who accesses or uses our Services — including customers, website visitors, or anyone whose data we may collect in connection with operating the Site.

Please read this Privacy Policy carefully. It outlines your rights, our responsibilities, and how we protect your data.

1. PERSONAL DATA MANAGEMENT

Carbone Prince collects and processes certain personal data when users browse or make purchases via our website https://www.carboneprince.com.

As the data controller, Carbone Prince commits to respecting your privacy and complying with current data protection regulations, including the General Data Protection Regulation (GDPR).

1.1 WHAT DATA IS COLLECTED AND WHY?

A. WHEN CREATING AN ACCOUNT OR PLACING AN ORDER

We collect and process the following personal data:

1) Email address
2) First and last name
3) Shipping and billing address
4) Phone number (optional)
5) Order history
6) Communication with customer service
7) IP address and device/browser info (via cookies)

This data is collected in order to:

1) Process and ship orders
2) Manage customer service requests
3) Ensure payment security (via Shopify Payments, PayPal, etc.)
4) Comply with legal obligations (e.g., accounting, fraud prevention)
5) Improve our services and personalize the shopping experience

Payment data is securely processed by our payment providers. Carbone Prince does not store full credit card details.

B. WHEN SUBSCRIBING TO THE NEWSLETTER

We collect: Email address

Purpose: To send news, offers, and updates about Carbone Prince via Mailchimp or similar platforms. This is based on your explicit consent. You can unsubscribe at any time.

C. VIA COOKIES AND TRACKERS

We use:

1)Google Analytics
2)Meta (Facebook) Pixel
3) Cookies for retargeting and advertising (Google, Instagram, TikTok, etc.)
4) Shopify-integrated cookies for browsing/session management

Purposes:

1) Analyze site performance
2) Measure audience size
3) Offer personalized content and advertising
4) Improve user experience

You may manage or disable cookies through your browser settings.

1.2 WHO HAS ACCESS TO THIS DATA?

Your personal data may be shared with:

1) Carbone Prince internal teams (sales, logistics, customer care)
2) Logistics partners (e.g., DHL, Colissimo)
3) IT & hosting providers (e.g., Shopify)
4) Marketing platforms (e.g., Meta, Google, Mailchimp)

Some of these partners may be located outside the European Economic Area (EEA). When this occurs, we ensure compliance with GDPR through standard contractual clauses or adequacy decisions.

1.3 RETENTION PERIOD

Your data is retained only for the time necessary to fulfill the purposes listed above.

1) For inactive accounts: up to 3 years
2) For order data: up to 10 years (legal requirement)
3) For cookies: in accordance with applicable regulations

2. YOUR RIGHTS

Under GDPR, you have the following rights:

1) Access your data
2) Rectify incorrect or outdated data
3) Delete your data (“right to be forgotten”)
4) Restrict or object to processing
5) Data portability
6) Withdraw consent at any time
7) Define post-mortem data instructions
8) File a complaint with the CNIL (France’s data protection authority)

To exercise your rights, please contact us at: customerservice@carboneprince.com
[LEGAL ADDRESS TO BE COMPLETED]

We may request ID verification for security purposes.

3. COOKIE MANAGEMENT

We use the following categories of cookies:

A. STRICTLY NECESSARY COOKIES

Essential for navigation and site security (e.g., session ID, checkout security). Cannot be disabled.

B. FUNCTIONAL COOKIES

Used to remember preferences (language, currency, etc.) and improve your shopping experience.

C. ANALYTICAL COOKIES

Used to track site performance (e.g., Google Analytics) anonymously.

D. MARKETING / ADVERTISING COOKIES

Used for:

1) Showing personalized ads
2) Retargeting
3) Campaign performance tracking
Includes Facebook Pixel, Google Ads, TikTok Ads, Instagram, Pinterest, YouTube.

E. SOCIAL MEDIA PLUGINS

Buttons (Facebook, Instagram, Twitter, YouTube) that allow content sharing. These plugins are inactive by default and require your consent.

4. SOCIAL MEDIA & THIRD PARTIES

By interacting with our site or ads via social media, you may share personal data with platforms such as:

1) Meta (Facebook/Instagram)
2)Google / YouTube
3) TikTok
4) Twitter
5) Pinterest
6) Shopify
7) Mailchimp

Their use of data is governed by their respective privacy policies.

5. CONTACT

If you have any questions about this Privacy Policy, please contact us at:

customerservice@carboneprince.com
[INSERT LEGAL ADDRESS]